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Call Centre Services
RSVP
specializes in developing tailor made programs that will help
meet your company's goals and objectives. Our approach is to provide
a seamless interaction between your customers and your company.
We
have the people, resources, technology, strategies and the expertise
that
will help your
company succeed. Your
company will save on
operating
costs while increasing customer satisfaction and
loyalty.
RSVP's Customer Care Representatives will ensure that your customers are
receiving the attention and
service that they deserve. RSVP
provides a variety of inbound and outbound, business-to-business customer
care
services.
Our
clients benefit from sophisticated reporting
capabilities, these reports include:
-
Answered Calls Report
-
Abandoned Call Report
-
Abandoned Calling Line ID Report
-
Help Request Report
-
Call Average Report
-
Agent Average Report
-
Agent Profile Report
-
Agent Activity Report
-
Agent Audit Report
-
Activity Code Report by Skillset
-
Activity Code Report by Agent
-
Activity Code Report by # of Pegs
-
Summary Report
-
Call Profile Report
-
Incoming Call Report
-
Unanswered Help Request Report
Call Centre Capabilities
To provide the most flexible contact centre solutions possible, we provide
- Skill-Based Routing - Directs the Caller to the Appropriate Support
- Expected Wait Time Voice Prompts
- Caller Input Routing
- Overflow Routing
